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Our "Ask An Expert" Articles

John and Theresa have been writing "Ask An Expert" articles for the Stockbridge Community News and other outlets since 2020. You can find a selection of the articles below.

May 15, 2026 5 min read

Commonly asked Questions of Young Drivers

Question: Cindy C. of Munith asked: What is the number one cause of teen deaths?

John and Theresa Kightlinger Read more →
May 15, 2026 3 min read

Mike from Brooklyn asks: Was I lied to about Industry Standards?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words...

John and Theresa Kightlinger Read more →
May 15, 2026 2 min read

People ask: Are you part of my insurance companies preferred body shops?

The answer is no. And here is why… We deal with all Insurance Companies. The difference between being on their list of preferred shops this is called DRP –...

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May 15, 2026 2 min read

We would like to share this quote. This is very important information about your vehicle’s safety.

A QUOTE FROM THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY:

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May 15, 2026 4 min read

Who Should You Trust? Your Doctor… or… Your Insurer?

On the surface, the question may sound ridiculous.  That’s probably because it is. But let’s play it out a little. You hopefully do not have a medical...

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May 01, 2025 4 min read

How Auto Collision Repair Affects Your Car’s Resale Value

When you’ve been in a car accident, one of the first things you think about is getting your car repaired and back on the road. But there’s another...

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Apr 01, 2025 3 min read

How do I know who to trust when it comes to car repairs?

The definition of trust is the reliance on the integrity, strength and ability of a person or a thing. A confident expectation of something.

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Mar 01, 2025 1 min read

Why is my insurer telling me I have to go to a certain shop not my shop of choice?

Unfortunately, many insurance companies take advantage of their policyholders’ trust, and engage in a tactic known as “Steering”.

John and Theresa Kightlinger Read more →
Jan 01, 2025 8 min read

Need the 411!

Generally the only pre-planning consumers do to prepare for a potential automotive damage claim is to purchase insurance. Insurance is an interesting...

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Jan 01, 2025 2 min read

What is the difference between an insurance policy and the Insurance company's policies?

Insurance is an arrangement or contract in which one party agrees to indemnify anotheragainst a predefined category of risks in exchange for a premium....

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Oct 01, 2024 3 min read

7 Tips for Inspecting Your Car After an Accident

Car accidents can be unsettling experiences, and while the immediate aftermath often involves addressing personal safety and exchanging information,...

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May 01, 2024 5 min read

Insurance Fraud Works Both Ways

We’ve all heard the term “insurance fraud”, which is often used in the collision repair industry in instances where a consumer or service provider does...

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Apr 01, 2024 4 min read

5 Examples of Hidden Damages Found After a Car Accident

Rear-end collisions make up about one-third of all car accidents. Learn about the hidden damages that can be missed after a crash.

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Jan 01, 2024 2 min read

What Makes an Auto Body Shop Reputable?

It’s important to find an auto body shop that is reputable. Being able to trust the business that you bring your car to is essential. Luckily, it’s easy to...

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Dec 01, 2023 2 min read

7 Things You Might Not Know About Collision Repair

Accidents are terrible. If you’ve avoided injury, there’s trauma, cost and downtime. This time can be fruitlessly extended if you get bad advice, pick the...

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Aug 01, 2023 2 min read

Are Modern Cars with ADAS Really Safer?

Studies suggest that ADAS can significantly reduce the likelihood of accidents and injuries on the road.

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Jun 01, 2023 3 min read

7 Things to Know About Repairing your Car’s Hail Damage

Hail damage season is upon us. As the seasons change from Spring to Summer it’s important to be aware of the fact that hail often comes along for the ride....

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Jun 01, 2023 4 min read

Hail Damage

In this month's edition of Ask An Expert, we want to talk about hail damage. Since we had our first bout of hail last week, we’ve already answered...

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Feb 01, 2023 5 min read

Survey: crash prevention tools are making roads safer – and repairs more complicated

New technology that helps prevent car accidents is helping make roads safer, but is also making auto repairs more complicated, the Insurance Institute for...

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May 01, 2022 1 min read

Basic rights - Your vehicle, your choice

You have the right to choose to take your car to the shop of your

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Dec 10, 2021 8 min read

Some Things Just Ain't Right

In this month's edition of Ask An Expert, we want to talk about hail damage. Since we had our first bout of hail last week, we’ve already answered...

Barrett Smith Read more →
Sep 01, 2021 6 min read

Customers are asking if they make it up as they go along

Just because an insurer states something does not mean it’s true.

John and Theresa Kightlinger Read more →
Jul 01, 2020 2 min read

Customers no doubt wonder what their rights are when the need arises to make an insurance claim.

In this month’s article, I would like to shed some light on this subject.

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