Basic rights - Your vehicle, your choice

As a vehicle owner, be aware you do not have to take your vehicle to one of your insurance company's preferred shops. You have the right to choose to take your car to the shop of your choice. Choose wisely.

Seek out a shop that will look out for you and your family's personal safety and economic well being. We recommend consumers seek recommendations from those they trust and respect and then visit the suggested repairer and interview them just as one would make any other important financial decision.

Once you have made your decision, request a written estimate of required repairs which promises to restore your vehicle to its pre-loss condition. This estimate should then be presented to the paying party as your claim and demand for damages.

Note: Understand that an estimate is just that, an estimate. It's not uncommon for additional and hidden damages to be discovered once repairs are started. For this reason be aware and make sure your insurer is aware that there may be additional damages, and costs may be forthcoming until all repairs are properly completed.